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Shipping & Returns

 

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Shipping Policy

 

- All shipped orders are made from Monday-Thursday through USPS, for same day delivery are made from Monday-Friday until 6PM (LOCAL MANHATTAN ONLY). If an order is placed during the weekend it will be processed on Monday. Please schedule before 5PM for the next day order. 

Same day delivery orders are valid Monday through Friday and not on the weekends.

For NYC local orders to be delivered the same day on Friday, please call the store to confirm: 212-734-0845

- All orders placed before 2pm are shipped the same business day, orders placed after 2pm will be shipped on the next business day. Please specify the date in "customer notes" if you want your order to be shipped on a different date.

- Our customer service hours of opperation are Monday-Friday from 11am-5pm Eastern Hours.

- You will recieve a confirmation e-mail when your order is placed and another e-mail with the USPS tracking number.

 Rules of same day local delivery in NYC

All orders need at least 2 hours to be processed and delivered.

Orders to be delivered from dowtown to 125th street have a rate of $18.

Orders to be delivered above 125th street (Bronx, Brooklyn and Queens) will have an extra delivery charge. 

Orders placed to be delivered on Saturday will have a rate of $25.

Orders placed after 5 pm eastern time will have an extra $10 charge

If the customer is not at the delivery address when the Messenger calls, an extra charge will be placed. If you placed a same day order please call the store to make sure the product is available.

 

 

 Return and cancellation policy


If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange.

To get a refund or exchange you must return the item as soon as you pick it up in the store or receive the order by delivery or messenger.

All the celebration and wedding cakes (customized orders) are non-refundable.The items that are received by mail are non-refundable.  

The original shipping and handling charges are not refundable.

If you want to cancel your order that was placed online or over the phone it can be done in one hour after the order was placed from Moday through Friday until 5pm. Please email the cancellation to orders.vegandivasnyc@gmail.com. No cancellation will be accepted over the phone.


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