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Shipping & Returns

 

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Shipping Policy

 

All FedEx shipped orders are to be received from Tuesday to Friday through FedEx Express (no delivery on the weekend). If an order is placed Thursday (after 4pm) to Sunday, it will not be shipped before Monday. Please allow 1 to 2 business for the preparation of your order.

Please note that not all our products can be shipped with FedEx (such as our cakes/cupcakes).

Private delivery

The orders for delivery have to be placed at least 24h in advance for the delivery to be scheduled with the delivery company. Some special orders need more than 24 hours to be prepared. Please call the store to know more about the products you are interested in.

Private deliveries are made Monday to Saturday between 11am and 3pm (time window). Sunday's deliveries are for special orders only.

- Please specify the delivery date if you want to receive your order at a specific date. Our customer service hours of operation are Monday-Friday from 10am-5pm Eastern Hours.

- Our private delivery service works in New York City and its close surroundings (Bronx, Brooklyn, Astoria, Roosevelt Island, etc). The delivery flat rate for Manhattan and Williamsburg is $19 (up to 120th St.). Any other location can be quoted upon request. We reserve the right to over charge for the delivery if the order is to be delivered in an other location than Manhattan (up to 120th St.) or Williamsburg.

 Rules of same day local delivery in NYC

The recipient or a doorman must be present to accept the package, if the package can't be left at the mentionned address, the order and the delivery fee will not be refunded as the order has been prepared and delivered. A valid phone number has to be entered during checkout in case we need to contact the customer to deliver the order.

 

 Return and cancellation policy

 

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange.

To get a refund or exchange, you must return the product as soon as you pick it up in the store or receive the order by delivery or messenger .

All the celebration and wedding cakes (customized orders) are non-refundable. The items received by mail are non-refundable.  

The original shipping and handling charges are not refundable.

If you want to cancel your order that was placed online or over the phone it can be done up to one hour after the order was placed from Monday through Friday until 5pm. Please email the cancellation to orders.vegandivasnyc@gmail.com. No cancellation will be accepted over the phone.


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