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Shipping & Returns

 

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Shipping Policy

 

- All shipped orders are made from Monday-Thursday through USPS, please allow 24 to 48h for the preparation of your order. Not all products can be shipping with USPS.

Private delivery

Orders for deliveries have to be placed at least 24h in advance for the delivery to be scheduled. Some special orders need more than 24 hours to be prepared. Please call the store to know more about the products you are interested in.

- Please specify the date in "customer notes" if you want your order to be shipped on a different date.

- Our customer service hours of opperation are Monday-Friday from 10am-5pm Eastern Hours.

- You will receive a confirmation e-mail when your order is placed and another e-mail with the USPS tracking number.

 Rules of same day local delivery in NYC

The recipient or a doorman must be present to accept the package, if the package can't be left at the mentionned address, the order and the delivery fee will not be refunded as the order has been prepared and delivered. A valid phone number has to be entered during checkout in case we need to contact the customer/ to deliver the order..

 

 Return and cancellation policy


Our products cannot be returned or refunded after purchase.

All the celebration and wedding cakes (customized orders) are non-refundable. The items received by mail are non-refundable.  

The original shipping and handling charges are not refundable.

If you want to cancel your order that was placed online or over the phone it can be done up to one hour after the order was placed from Monday through Friday until 5pm. Please email the cancellation to orders.vegandivasnyc@gmail.com. No cancellation will be accepted over the phone.


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